Frequently Asked Questions

A. ORDERING INFORMATION:
How do I set up an account with midsouthmed.com? 
Can I still place an order if I did not set up the user account?
Can I place an order by phone?
Can I place an order by mail?
Do you accept Purchase Order (PO) numbers?


B. SHIPPING INFORMATION
Once I place an order, how long does it take before the order is shipped from your warehouse?
How long does it take to receive my order?
What is the cost to ship my order?
Do you offer Next-Day or Second Day Express Shipments?
Will you ship International orders?
How do I track my order status?


C. PAYMENT INFORMATION
What credit cards can I use to place my order?
Can I pay by using my personal or business check?


D. RETURN INFORMATION
How do I return a product?
Is there a time limit on returns?
When do I receive my refund after the item was returned?
Can I return hazardous materials?




A. ORDERING INFORMATION:

Q. How do I set up an account with MidSouthMed.com?

A. It is fast and easy to establish a MidSouthMed.com account. Simply click on the "Setup Account" link above. Follow a few simple steps to enter your personal information and establish a unique user name and password.  Once completed, you may place orders online immediately. On your subsequent visits, simply log on with your user name and password for an immediate account access in order to update your personal information, review order history or to place orders 24 hours a day / 7 days a week.

Q. Can I still place an order if I did not set up the user account?

A. Sure. Even if you still have not set up an account with MidSouthMed.com, you may place an order with MidSouthMed.com. Simply browse our online catalog and add items that you need in the shopping cart. During the check-out process you will be asked for your shipping and payment information. Once this information is submitted, your order is released and processed.

Q. Can I place an order by phone?

A. Of course. To place an order by phone simply calls us at (662) 837-4824 from Monday to Friday, between 8:00am -5:00pm CST.

Q. Can I place an order by mail?

A. Yes.  To place an order by mail simply send in your order request, along with a personal or business check to:

Mid-South Medical Supply

1021 City Ave N
Ripley, MS 38663

Please allow 3-5 business days for your order to be received and an additional 5-7 business days for the funds to clear before your order can be released.

Q. Do you accept Purchase Order (PO) numbers?

A. Please call (662) 837-4824 to set up your Purchase Order Account.  In order to establish a credit history with us, the first order is always paid for by credit or debit card, check or money order.  This also allows us time to send you a credit application, which you will need to fill out and return to us.  Restrictions may apply to Purchase Order accounts.


B. SHIPPING INFORMATION:

Q. Once I place an order, how long does it take before the order is shipped from your warehouse?

A. Orders placed before 1:00 P.M. CST usually ship the next business day. Orders placed after 1:00 P.M. CST will usually ship the following business day. All Shipments are subject to stock availability.

Q. How long does it take to receive my order?

A. It usually takes 2-3 business days, once your order information is received and verified. All Shipments are subject to stock availability.

Q. What is the cost to ship my order?

A. Our standard UPS Ground rates are as follows:

  • $9.50 for orders $ 0 - $ 99.00 

  • FREE Shipping on most orders over $99.00 (exceptions may apply for bulk or overweight items)

Standard shipping rates apply within the Continental United States only. Please call for shipping costs and delivery information to Alaska, Hawaii, Puerto Rico and U.S. Virgin Islands.

 

Q. Do you offer Next-Day or Second Day Express Shipment?

A. Yes. Please contact us for express rates at jmorton@midsouthmed.com or call (662) 837-4824. Free shipping offer does not apply, if shipping using express services.

 

Q. Will you ship International orders?

A. Yes. However, we follow the guidelines set forth by US Custom and ship only those products that are allowed by law. Prepayment is necessary before we ship anywhere outside USA.

Q. How do I track my order status?

A. Tracking numbers and any backorder details will be sent to the e-mail address (provided by you during registration) within 24 hours of shipment. If for some reason you did not receive the status at your e-mail address, please make sure that the e-mail address provided is correct and that you are not using a spam blocking service. If you are using a spam blocking service please make sure to add jmorton@midsouthmed.com to a safe list, so that you may receive your order conformations, order status and tracking information

C. PAYMENT INFORMATION

Q. What credit cards can I use to place my order?

A.  We accept all major credit cards including American Express, Discover Card, Master Card and Visa.

 

Q. Can I pay by using my personal or business check?

 A. Sure. We offer you the ease and convenience of paying by E-check (electronic check). Simply enter your checking account information during the check-out process. This is the quickest way to process your order using checking account checks as a payment method.  You can also choose to mail your check to:

Mid-South Medical Supply, 1021 City Ave N, Ripley, MS 38663

Please note that it make take additional 5-7 business days to verify the funds, as well as additional time for check transit if you chose to send the check by mail instead of using an E-check option.

D. RETURN INFORMATION

Q. How do I return a product?

A. Before returning any item, call (662) 837-4824, Monday through Friday between the hours of 8:00 AM. and 5:00 PM. to obtain a Return Authorization (RA) Number.

Please be sure to write this number on the outside of the brown shipping box in which the order was originally shipped. Do NOT write on the actual product packaging. Returns made without a Return Authorization Number will be automatically returned to the sender. At the time of issue of the RA number, our customer service representative will also give you the address of our returns department.

For your own Safety and Health, OSHA regulations does not allow us to accept returns on many healthcare items, especially once the package is open and/or item is worn. Soft goods like Surgical Stockings, Braces (Knee-Ankle-Wrist etc.), Edema gloves, Arthritis gloves and any equipment or item that is opened and tried on. Before you return any item….just think. Would you buy the same item if it was already opened, used, and worn?

Q. Is there a time limit on returns?

A. We are committed to ensuring your total satisfaction with our products and services. If you are not completely satisfied with your order for any reason whatsoever within the 30 days purchasing the item, simply return it for refund.  Unless sent in error by midsouthmed.com, the customer is responsible for the return shipping costs.  In case of an error occurring on the part of midsouthmed.com, we will cover the return shipping costs. Returned items must be in their original packaging, unopened, and in a resalable condition in order to be replaced or refunded.  

Q. When do I receive my refund after the item was returned?

A. You will receive your refund as soon as it is received by our returns department. Credits or exchanges can not be provided without obtaining a proper Return Authorization Number.

Q. Can I return hazardous materials?

A. Any return shipments of hazardous materials must be packed, marked, labeled, and shipped in accordance with federal and state laws and regulations governing transportation of hazardous materials.


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