We are committed to ensuring your total satisfaction with our products and services.  If for any reason you are not satisfied with your order, simply return it to us for full credit or exchange within 10 days of purchase. However, exception does apply to many items due to OSHA regulations. We simply can not take back those items that are worn and tried on and has come in contact with body fluid. Please check with manager before returning by contacting via e mail at jmorton@midsouthmed.com.

All returns must be accompanied by a RA (Return Authorization) number.

You can receive your RA number simply by calling our customer service phone number (662) 837-4824 between the hours of 2:00 P.M. and 5:00 P.M. CST Monday to Friday.  Returns without a RA number will NOT be accepted. Returned items must be in their original packaging, unopened, and in good condition in order to be replaced or refunded. Unless shipped in error by White Plains Surgical .com, return shipping costs remain the sole responsibility of the customer.

For your own Safety and Health, OSHA regulations does not allow us to accept returns on many healthcare items, especially once the package is open and/or item is worn. Soft goods like Surgical Stockings, Braces (Knee-Ankle-Wrist etc.), Edema gloves, Arthritis gloves and any equipment or item that is opened and tried on. Before you return any item….just think. Would you buy the same item if it was already opened, used, and worn?


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